Q. What if I forgot my Password? Q. Why can't I see the Rewards Catalog? Q. Is there a paper version of the Rewards Catalog you can send me? Operator Questions Access  Browsers  Enrollment  Member Profile  Overview  Points and Reporting  Reward Codes  Rewards Catalog  Scanners  Service Partners  Distributor Questions Access  Browsers  Enrollment  Member Profile  Overview  Points and Reporting  Rewards Catalog

Top Asked Questions

Q. What if I forgot my Password?

Click on "Forgot Password?" right below the login area on the home page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account.

Q. Why can't I see the Rewards Catalog?

There may be two reasons why you can't see the Rewards Catalog. The Rewards Catalog pops-up in a new window. It might not appear if you have a pop-up blocker installed on your computer. Press the Shift or Control key while clicking on ''Shop for Rewards''. If you are using Internet Explorer, you may click the following link to get help with disabling your popup blocker.

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

If you are using a different browser, visit the help option for that browser.

Another possibility is that the new window may actually be open but it could be hidden behind the Foodservice Rewards Web site. Look to the bottom of your screen in the task bar to see if you have another window open and click on it to bring it up.

Q. Is there a paper version of the Rewards Catalog you can send me?

Foodservice Rewards is a 100% web based system, therefore we do not offer paper catalogs. New rewards are always being added, so be sure to check online frequently for new rewards.

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Access | Operator Questions

Q. What if I forgot my Password?

Click on "Forgot Password?" right below the login area on the home page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account.

Q. When will I be required to use my password?

During enrollment, the primary account holder establishes a password, which is required to log on to the Web site on subsequent visits. You must be logged in to:
*Enter Reward Codes
*Check point value of participating products
*Refer another operator to Foodservice Rewards
*Redeem points for merchandise
*Check your account statement
*Update account information
*Check on My Promotions from our Sponsors

We recommend this password is kept confidential for security purposes.

Q. When I accessed my account, I was told that my email address was inactive and I was asked to change it. Why is that?

In order to participate in Foodservice Rewards, you must supply a valid email address. If emails sent to your current email address are undeliverable, you will be asked to update your email address the next time you access your account. You will still be able to enter Reward Codes, accumulate points, and redeem points for merchandise. Your email address is critical as Foodservice Rewards sends a bi-weekly eNewsletter called ExtraPoints™ that provides information about new Sponsors, special promotions, and general program information.

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Browsers | Operator Questions

Q. What Internet browser is best for viewing this site?

Our site requires cookies and JavaScript to be enabled in your browser. For best viewing, use Internet Explorer version 5.0 or Netscape version 4.7 or higher. To update your browser, please visit www.netscape.com or www.microsoft.com.

Q. Do you have a non-graphics version of your site?

No. However, images on this site will display "alternative" text if you opt to disable graphics in your browser.

Q. How can I make your site operate/download more quickly?

A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from page to page.

Q. How do I remove the Security Information pop-up asking if I want to display the nonsecure items when I'm on the Web site?

If you're using Internet Explorer, go to 'Tools' in the menu bar, select 'Internet Options' then 'Security' tab. Select the 'Internet' icon and click 'Custom Level.' Next, scroll down to 'Miscellaneous' section and under the 'Display mixed content' section (about half way down the page), change the option from 'Prompt' to 'Enable.' Click 'OK', then 'Yes' in the pop-up window, then 'OK' again. This will remove the Security Information pop-up.

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Enrollment | Operator Questions

Q. How do I enroll in Foodservice Rewards?

Follow these steps:
1. Click on "Join Free" at www.foodservicerewards.com
2. Fill out the online enrollment form
3. Click "submit"
4. We will verify your enrollment by calling you in a few days after you have enrolled.

Q. I received an Enrollment Code for Foodservice Rewards. How do I complete my Foodservice Rewards enrollment?

You will be asked for your enrollment code during the enrollment process. To enroll, follow the enrollment steps in the previous answer.

Q. Can I enroll if I do not have an Enrollment Code?

Yes. Simply click on the "Join Free" to begin your enrollment. You can just leave the field blank where it asks you to enter an Enrollment Code.

Q. What happens after I complete my enrollment?

We will call you to verify the information you provided during enrollment within 2 business days. If we are unable to reach you for verification after several attempts, we will mark your account as inactive until you contact us to activate it. Once you are verified and activated, you will receive an email welcoming you to the program. You may start entering Reward Codes and earning points right away. You will also begin to receive our bi-weekly eNewsletter, ExtraPoints.

Q. Can I submit Reward Codes while my enrollment is being verified?

Yes. You may enter Reward Codes as soon as you submit your enrollment. However, you will not be able to redeem points for merchandise until the verification process is complete. You will know when the verification process is complete once you receive an email welcoming you to the program. This should be completed within a few business days.

Q. Can more than one person at my establishment enter Reward Codes?

Only one person per establishment may enroll. However, as a member of Foodservice Rewards, you may allow others in your organization to access certain areas of your online account on your behalf. These additional users, called Delegates, may have access to any or all of the following areas of the Web site or program communications: Enter Reward Codes; Receive eNewsletter; Check Account Balance; and Shop for Rewards. Click on "My Profile" to set up delegates to your account.

Q. I entered my Enrollment Code, but I get a message that I am already enrolled and don't need to enter it again. What does this mean?

Your Enrollment Code is only used once to establish your account with Foodservice Rewards. You do not need to enter it again to access your account. Just log in by providing your email address and password and begin entering Reward Codes to accumulate points.

Q. When I try to enroll, I get a message that my operation is already enrolled. What does this mean?

It is likely that someone at your business location has already enrolled in Foodservice Rewards. If it is appropriate for your establishment to have two accounts, you may enroll a second time. Keep in mind that points you accumulate cannot be pooled with points from another account within your business.

Q. I have changed companies and want to establish a Foodservice Rewards account with my new employer. Do I need to re-enroll?

Yes. You must re-enroll. You may not transfer your account or point balance to your new place of employment.

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Member Profile | Operator Questions

Q. I started to complete the enrollment process but could not finish it. Now I cannot find the information I previously entered. How do I complete my enrollment?

The enrollment process must be completed in one session. For security purposes, incomplete enrollments cannot be re-visited during a subsequent session. You may start your enrollment process again by clicking on the "Join Free" button.

Q. What if I do not know the answer(s) to some of the enrollment questions?

The individual completing the enrollment should be acting in a management capacity and have access to all the information needed to complete the entire enrollment process. If that individual has questions, they can email us the question by clicking on "Contact Us".

Q. How does Foodservice Rewards use the personal information it collects in connection with the program?

By enrolling in Foodservice Rewards, you agree to receive the ExtraPoints eNewsletter bi-weekly. Click here to read our complete Online Privacy Policy.

Q. How do I update my account information?

Click on "My Profile" on the bottom of the web page under the Need Help section. Here, you may change most of the personal and business information specified during enrollment. If you need additional help or cannot find how to modify a particular piece of information, please click on "Contact Us".

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Overview | Operator Questions

Q. How do I participate in Foodservice Rewards?

To participate in Foodservice Rewards, you may enroll online at www.foodservicerewards.com. After you enroll in Foodservice Rewards, you simply look for the yellow Reward Codes on the packages of product from Sponsoring manufacturers, peel the labels from the packages, and go to www.foodservicerewards.com to enter the codes and earn valuable points. Redeem your points for brand-name rewards.

Q. Who is eligible to participate in Foodservice Rewards?

Participation in Foodservice Rewards is open to foodservice operators from the following types of establishments: Business and Industry, Elementary/Secondary Schools, Colleges/Universities, Hospitals, Nursing Homes, Restaurants & Bars (fine dining/white tablecloth, casual/theme/dinner house, mid-scale/family/coffee shop/cafeteria, limited/quick service and bars/taverns), Supermarket/Delis, Convenience Stores, Bakeries, Other Retail, Recreation, Motel/Hotel/Resort/Lodging, Airline Catering, Cruises, Clubs and Caterers, Casino and Gaming, Vending/Office Coffee Service, Military, Correctional and Other On-Site. Membership is limited to foodservice operators with purchasing decision-making authority. Distributorships and Distributor Sales Reps are also eligible to participate.

Q. What are the benefits of enrolling in Foodservice Rewards?

Every time you purchase a case of a participating product, you will find a yellow Reward Code label on the case. Peel off the yellow Reward Code label and enter the 12 digit Reward Code at our Web site. You earn points for every code entered. With some of the world's largest food manufacturers signed on as Sponsors, points will add up fast. Members can redeem points for personal and business rewards - everything from golf clubs to computers to business supplies and commercial restaurant equipment. You can use these rewards to reward your staff, replace worn out equipment, reward yourself, and more.

Q. How do I contact Foodservice Rewards if I have questions that are not answered here?

Click on the "Contact Us" link. We read every message we receive and if a specific response is appropriate for your comment or question, we will respond within 1 business day. You may also call us at 1-888-674-2872 between the hours of 8 a.m. and 6 p.m. CST, Monday through Friday, except major holidays.

Q. Are there Terms & Conditions governing my participation in the program?

Yes. Participation in Foodservice Rewards is subject to the Terms & Conditions outlined on the Foodservice Rewards Web site.

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Points and Reporting | Operator Questions

Q. Do reward points expire?

No. Points are valid until you redeem them for rewards.

Q. Can I transfer points to other members in Foodservice Rewards?

No. Not at this time.

Q. Are there any reports that can be provided regarding earnings?

Earnings information is available online under My Statement.

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Reward Codes | Operator Questions

Q. I entered what I thought was a Reward Code, but I get an 'invalid code' message. What am I doing wrong?

You may have simply mistyped the code. Carefully retype the Reward Code and click submit. If you still get an 'invalid code' message, please confirm that nobody else from your place of business has already entered the code. If it has not been entered by anyone, please forward the Reward Code and product information to our Customer Service team for further investigation. You can do this by clicking the Contact Us found at the bottom of the Web site.

Q. If I enter a Reward Code, when will the points be available for me to spend?

Your available balance represents those points currently available for you to redeem for rewards. Normally, the points you earn by entering codes are deposited to your account the next business day. You may view balance details by clicking on "My Statement" on the top navigation bar.

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Rewards Catalog | Operator Questions

Q. Why can't I see the Rewards Catalog?

There may be two reasons why you can't see the Rewards Catalog. The Rewards Catalog pops-up in a new window. It might not appear if you have a pop-up blocker installed on your computer. Press the Shift or Control key while clicking on ''Shop for Rewards''. If you are using Internet Explorer, you may click the following link to get help with disabling your popup blocker.

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

If you are using a different browser, visit the help option for that browser.

Another possibility is that the new window may actually be open but it could be hidden behind the Foodservice Rewards Web site. Look to the bottom of your screen in the task bar to see if you have another window open and click on it to bring it up.

Q. Is there a paper version of the Rewards Catalog you can send me?

Foodservice Rewards is a 100% web based system, therefore we do not offer paper catalogs. New rewards are always being added, so be sure to check online frequently for new rewards.

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Scanners | Operator Questions

Q. Where can I get a scanner?

Scanners may be purchased with Foodservice Rewards points at (www.foodservicerewards.com) in the Rewards Catalog section. Go to Business Building/Miscellaneous. Scanners may also be purchased outside the program at many different electronics retailers.

Q. What model should I buy?

Unitech MS210 CCD (product #59-3000-00)
This barcode scanner is easy to use and simple to set-up. Its powerful built-in decoder reads all major bar codes. Its ergonomic design means more comfort in addition to an improved scanning process. Depth of field: 1 inch (25.4mm) Scan rate: 45 scans per second.

Imageteam 3800XL (product #59-3001-00)
This scanner combines high performance and longer range in a comfortable hand-held design. It is easy to aim and requires no set-up. Best of all, its solid rugged design is backed by a 5-year warranty. Reading Distance: from 2 inches (5.1cm) to 9 inches (40.6 cm) distance on 100% UPC Scan Rate: Programmable to 270 scans per second.

Q. What are the scanner requirements?

Foodservice Rewards codes can be scanned with any scanner that reads Code 39, and has an installed keyboard wedge interface. These are both standard on almost any scanner that is in the market today.

Code 39 is an alphanumeric barcode, and is one of the most commonly used in the marketplace. It is also referred to as LOGMARS, Code 3 of 9, or the 3 of 9 code.

The keyboard wedge interface is installed between the scanner and the keyboard of your computer by using the cable provided with the scanner. It will process and transmit the bar code data as if it were typed on the keyboard.

The scanner must be installed with any supporting software that comes with it. Foodservice Rewards does not provide technical support for installing or using scanners. Operators are encouraged to contact their scanner manufacturer for assistance if any problems arise.

Q. How do I use the scanner with the website?

1. Login to account at www.foodservicerewards.com.
2. Click on "Enter or Scan Multiple Codes"
3. Click on the button next to "scan codes"
4. Start scanning the bar codes found on the yellow Reward Code labels.
5. You can scan up to 10 codes at a time, click submit, and then scan up to 10 more, and so on.

Foodservice Rewards does not provide technical support for installing or using scanners. Operators are encouraged to contact their scanner manufacturer for assistance if any problems due arise.

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Service Partners | Operator Questions

Q. What is a Service Partner?

Service Partners are companies that Foodservice Rewards has a special partnership with that allow you to earn points or discounts when you use their services.

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Access | Distributor Questions

Q. What if I forgot my Password?

Click on "Forgot Password?" right below the login area on the home page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account.

Q. When will I be required to use my password?

During enrollment, the primary account holder establishes a password, which is required to log on to the Web site on subsequent visits.
You must be logged in to:
*Redeem points for merchandise
*Check your account statement
*Update account information
*Check on My Promotions from our Sponsors
*View Reports and Earnings

We recommend this password is kept confidential for security purposes.

Q. When I accessed my account, I was told that my email address was inactive and I was asked to change it. Why is that?

In order to participate in Foodservice Rewards, you must supply a valid email address. If emails sent to your current email address are undeliverable, you will be asked to update your email address the next time you access your account. You will still be able to enter Reward Codes, accumulate points, and redeem points for merchandise. Your email address is critical as Foodservice Rewards sends a bi-weekly eNewsletter called ExtraPoints™ that provides information about new Sponsors, special promotions, and general program information.

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Browsers | Distributor Questions

Q. What Internet browser is best for viewing this site?

Our site requires cookies and JavaScript to be enabled in your browser. For best viewing, use Internet Explorer version 5.0 or Netscape version 4.7 or higher. To update your browser, please visit www.netscape.com or www.microsoft.com.

Q. Do you have a non-graphics version of your site?

No. However, images on this site will display "alternative" text if you opt to disable graphics in your browser.

Q. How can I make your site operate/download more quickly?

A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from page to page.

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Enrollment | Distributor Questions

Q. Why do I need to provide my Social Security Number to enroll in Foodservice Rewards?

Social Security Number is required as the points you earn in this program are subject to tax reporting. A form 1099 will be mailed to you in January if the value of the points you earned in the previous calendar year were $600 or more. This information is held securely and is not used for any other purposes.

Q. Can I enroll if I do not have an Enrollment Code?

Yes, foodservice operators are the only ones who will enter Enrollment Codes. However, once you enroll a unique enrollment code will be generated and printed on a set of Enrollment Gift Cards, which will be sent to you to help you enroll your operators. Your operator will be asked for this enrollment code during the enrollment process. Upon operator entry, this code will then trigger an enrollment bonus to be deposited into your Foodservice Rewards account. Your operator will also receive a bonus upon enrolling to help jump start their earning.

Q. What happens after I complete my enrollment?

You will receive an email once your enrollment information is verified. Also, you will receive a Communications Kit in the mail. This kit will provide you with information about how to work with your operators to enroll in Foodservice Rewards. You may start earning points right away. You will also begin to receive our bi-weekly eNewsletter, ExtraPoints.

Q. Does my Distributorship need to approve my enrollment in Foodservice Rewards?

No. You do not need additional approval from your employer in order to participate in Foodservice Rewards. By enrolling, you are individually agreeing to the terms and conditions of the program. This includes the possible reporting of the points you earn for tax purposes. It is the responsibility of the Distributor Sales Representative to know whether or not joining Foodservice Rewards is or is not a violation of his or her employerýs policies.

Q. How do I get foodservice operators to enroll and how will I earn points for doing so?

When you enroll in Foodservice Rewards, you will receive a kit containing Enrollment Gift Cards which you can give to your operators to help them enroll. On the enrollment Gift Cards, a unique enrollment code will be printed. Your operator will be asked for this enrollment code during their enrollment process. This code will then trigger an enrollment bonus to be deposited into your Foodservice Rewards account. Your operator will also receive a bonus upon enrolling to help jump start their earning.

Q. I have changed companies and want to establish a Foodservice Rewards account with my new employer. Do I need to re-enroll?

No, you do not need to re-enroll with Foodservice Rewards. However, you will need to update your account information to reflect your new employer. To do so, simply log on and click on "My Profile" on the bottom of the web page. Once there, you may update any pertinent business and/or personal information.

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Member Profile | Distributor Questions

Q. I started to complete the enrollment process the other day but could not finish it. Now I cannot find the information I previously entered. How do I complete my enrollment?

The enrollment process must be completed in one session. For security purposes, incomplete enrollments cannot be re-visited during a subsequent session. You may start your enrollment process again by clicking on the Join Free button located at the top of the Foodservice Rewards home page.

Q. What if I do not know the answer(s) to some of the enrollment questions?

The individual completing the enrollment should have access to all the information needed to complete the entire enrollment process. If that individual does have any questions, they can email us the question by clicking the Contact Us button on the Foodservice Rewards home page.

Q. How does Foodservice Rewards use the personal information it collects in connection with the program?

By enrolling in Foodservice Rewards, you agree to receive the ExtraPoints eNewsletter bi-weekly. Click here to read our complete Online Privacy Policy.

Q. How do I update my account information?

Click on "My Profile" on the bottom of the web page under the Need Help section. Here, you may change most of the personal and business information specified during enrollment. If you need additional help or cannot find how to modify a particular piece of information, please click on "Contact Us".

Q. How do you track/adjust when sales reps change customers?

It is the responsibility of the new sales rep to ask the customer to link their account to the sales rep so that the new sales rep gets credit. It's easy and only takes a moment: the customer chooses the new sales rep from a pick list in the My Profile section of the customer's account.

Q. What happens when an employee of your distributorship leaves the company?

As soon as the distributorship notifies Foodservice Rewards of the employee's change in status, the employee's account is put on hold and will no longer accept more points. However, the points that were previously earned stay with the employee. Points do not expire and they can be used to order rewards at any time. It is the responsibility of the Program Manager to review their participation report and notify Foodservice Rewards when an employee leaves the company. Customers who have a sales rep who has left the distributorship can choose a new sales rep enrolled in Foodservice Rewards from a list in the My Profile section of the customer's account.

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Overview | Distributor Questions

Q. How do I participate in Foodservice Rewards?

To participate in Foodservice Rewards, you may enroll online at www.foodservicerewards.com. You will earn points from several Sponsoring manufacturers for each and every operator who enrolls using your unique enrollment code. In addition, you will earn a percentage of the points that operators earn from participating Sponsors when your operators redeem the yellow Reward Codes found on products they purchase from you. Click on the "How It Works" link on the bottom of the web page for more information about the benefits of Foodservice Rewards.

Q. Who is eligible to participate in Foodservice Rewards?

Participation in Foodservice Rewards is open to foodservice operators from the following types of establishments: Business and Industry, Elementary/Secondary Schools, Colleges/Universities, Hospitals, Nursing Homes, Restaurants & Bars (fine dining/white tablecloth, casual/theme/dinner house, mid-scale/family/coffee shop/cafeteria, limited/quick service and bars/taverns), Supermarket/Delis, Convenience Stores, Bakeries, Other Retail, Recreation, Motel/Hotel/Resort/Lodging, Airline Catering, Cruises, Clubs and Caterers, Casino and Gaming, Vending/Office Coffee Service, Military, Correctional and Other On-Site. Membership is limited to foodservice operators with purchasing decision-making authority. Distributorships and Distributor Sales Reps are also eligible to participate.

Q. What are the benefits of enrolling in Foodservice Rewards?

There are many benefits to enrolling in Foodservice Rewards. You will earn points from several Sponsoring manufacturers for each and every operator who enrolls using your unique enrollment code. In addition, you will earn a percentage of the points that operators earn from participating Sponsors when your operators redeem the yellow Reward Codes found on products they purchase from you. Click on "How It Works" at the bottom of the web page for more information about the benefits of Foodservice Rewards.

Q. How do I contact Foodservice Rewards if I have questions that are not answered here?

Click on the "Contact Us" link. We read every message we receive and if a specific response is appropriate for your comment or question, we will respond within 1 business day. You may also call us at 1-888-674-2872 between the hours of 8 a.m. and 6 p.m. Central Time, Monday through Friday, except major holidays.

Q. Are there Terms & Conditions governing my participation in the program?

Yes. Participation in Foodservice Rewards is subject to the Terms & Conditions outlined on the Foodservice Rewards Web site.

Q. Can I create Foodservice Rewards accounts on behalf of my customers?

No. Each Foodservice Rewards account must be created by the Foodservice Operator. When a new account is created, the operator receives a verification phone call from our Customer Service department. The distributor sales rep does not receive any enrollment points until the account is verified.

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Points and Reporting | Distributor Questions

Q. Do reward points expire?

No. Points are valid until you redeem them for rewards.

Q. Can I transfer points to other members in Foodservice Rewards?

No. Not at this time.

Q. Are sales reps rewarded only for new members that they enroll?

Sales reps only receive the enrollment bonus for new enrollments; however, they can earn point bonuses going forward during promotional periods on all members who are linked to them. Ask your customer to designate you as their Primary Sales Representative in the My Profile section of their online Foodservice Rewards account.

Q. Are there any reports that can be provided regarding earnings?

Earnings information is available online under My Statement.

Q. How frequently are sales reps awarded points?

Sales reps are awarded points the business day following the specified activity - either from an enrollment or from a Reward Code deposited during promotional periods.

Q. If I am a distributor sales rep, are there any reports available to me so that I can see which operators have joined using my Enrollment Gift Cards?

Yes. Click on My Profile, and then click on My Operators Report.

Q. If I am a Program Manager, are there any reports available to me to see which sales reps from my distributorship have joined Foodservice Rewards?

Yes. Click on My Profile, and then click on Enrolled DSR's Report.

Q. If I enroll an operator, when will the points be available for me to spend?

Your available balance represents those points currently available for you to redeem for rewards. Normally, the points you earn are deposited to your account the next business day. You may view balance details by clicking on "My Statement" on the top navigation bar.

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Rewards Catalog | Distributor Questions

Q. Why can't I see the Rewards Catalog?

There may be two reasons why you can't see the Rewards Catalog. The Rewards Catalog pops-up in a new window. It might not appear if you have a pop-up blocker installed on your computer. Press the Shift or Control key while clicking on 'Shop for Rewards'. If you are using Internet Explorer, you may click the following link to get help with disabling your popup blocker.

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

If you are using a different browser, visit the help option for that browser.

Another possibility is that the new window may actually be open but it could be hidden behind the Foodservice Rewards Web site. Look to the bottom of your screen in the task bar to see if you have another window open and click on it to bring it up.

Q. Is there a paper version of the Rewards Catalog you can send me?

Foodservice Rewards is a 100% web based system, therefore we do not offer paper catalogs. New rewards are always being added, so be sure to check online frequently for new rewards.

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